LRN Support

Support that strengthens ethical performance

Strong ethics and compliance programs don't succeed because a platform is switched on. They succeed when the people running them feel supported, confident, and equipped to deliver impact.

At LRN, support is not an add-on, it's a premium, integrated experience designed to help your program perform at its best.

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96.6%

CSAT

14x

Faster Response

4x

Faster Resolution

LRN consistently outperforms industry benchmarks across every major support metric.

A full-circle support ecosystem

We bring together a connected network of experts:

Client Success Managers
Onboarding Specialists
Managed Services Consultants
Help Desk teams
Project Managers
Ethics & Compliance Program Experts

One system. One experience. One accountable partner.

Our premium support offerings

Managed Service

Your Catalyst, managed.

A dedicated consultant manages your program operations, ensuring seamless execution and continuous progress.

Unlimited admin support

Dedicated point of contact

Flexible engagement model

HelpDesk OnDemand

Fast answers. Happy learners. Zero hassle.

Reliable, first-line support that keeps your learners engaged and your program running smoothly.

End-user troubleshooting

24–48 hour response SLA

Dedicated support channel

Catalyst Admin Support

Flexible admin support. When you need it.

Access on-demand administrative support delivered by LRN’s pool of expert consultants, who carry out platform and campaign-related tasks on your behalf.

Execution of platform updates and campaign activities

No dedicated resource (flexible delivery model)

Unlimited service hours included

End-user troubleshooting

Performance that sets us apart

Metric

LRN

Industry benchmark

LRN

Industry benchmark

First response time
<30 minuets
~1.9 hours
Resolution time
80% resolved within 1 hour
~41.9 hours
CSAT score
96.6%+
~90%

Result: Faster support. Better experiences. Stronger programs.

What sets LRN apart

Capability

LRN

Others

LRN

Others

Unlimited Admin Support
Transparent Performance Metrics
Full-Circle Support Model
Fragmented
Speed (Response/Resolution)
Top Quartile
Not disclosed

LRN delivers:

A connected ecosystem
Transparent, benchmarked performance metrics
A model built for long-term program success, not just issue resolution
Premium managed services with unlimited support

What our clients say

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The LRN team is incredibly responsive—we get answers in minutes, not hours.

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Managed Services has transformed how we run our program. It's like having an internal team without the overhead.

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Support is seamless—from onboarding through ongoing execution.

Support that moves with you

As your program evolves, so does our support

Whether you're scaling globally, launching new initiatives, or navigating new risks, LRN ensures your program continues to operate smoothly—with no disruption and no added burden on your team.

All the expertise you need, every step of the way.

Learn more about our Support Experts

Learn more about our Support Experts:

Rubina Parkar
Rubina Parkar

VP, Client Experience

Maninder Nijran
Maninder Nijran

EVP, Head of Operations

Eimear Cullinane
Eimear Cullinane

Global Strategic Delivery

Angela Langford

Sr Director Delivery PMO & Professional Service

Devendra Bhagwat
Devendra Bhagwat

Director, Onboarding & Professional Services

 Have a question?
Get in touch: support@lrn.com