LRN Support

Support that strengthens ethical performance

Strong ethics and compliance programmes don't succeed because a platform is switched on. They succeed when the people running them feel supported, confident, and equipped to deliver impact.

At LRN, support is not an add-on, it's a premium, integrated experience designed to help your programme perform at its best.

96.6%

CSAT

14x

Faster Response

Faster Resolution

Client Success Managers

Onboarding Specialists

Managed Services Consultants

Help Desk teams

Project Managers

Ethics & Compliance Programme Experts

Our premium support offerings

Managed Service

Your Catalyst, managed.

A dedicated consultant manages your programme operations, ensuring seamless execution and continuous progress.

Unlimited admin support

Dedicated point of contact

Flexible engagement model

HelpDesk OnDemand

Fast answers. Happy learners. Zero hassle.

Reliable, first-line support that keeps your learners engaged and your programme running smoothly.

End-user troubleshooting

24–48 hour response SLA

Dedicated support channel

Catalyst Admin Support

Flexible admin support. When you need it.

Access on-demand administrative support delivered by LRN’s pool of expert consultants, who carry out platform and campaign-related tasks on your behalf.

Execution of platform updates and campaign activities

No dedicated resource (flexible delivery model)

Unlimited service hours included

End-user troubleshooting

Metric

LRN

Industry benchmark

LRN

Industry benchmark

First response time

<30 minuets

~1.9 hours

Resolution time

80% resolved within 1 hour

~41.9 hours

CSAT score

96.6%+

~90%

Capability

LRN

Others

LRN

Others

Unlimited Admin Support

Transparent Performance Metrics

Full-Circle Support Model

Fragmented

Speed (Response/Resolution)

Top Quartile

Not disclosed

LRN delivers:

A connected ecosystem

Transparent, benchmarked performance metrics

A model built for long-term programme success, not just issue resolution

Premium managed services with unlimited support

What our clients say

The LRN team is incredibly responsive—we get answers in minutes, not hours.

Managed Services has transformed how we run our programme. It's like having an internal team without the overhead.

Support is seamless—from onboarding through ongoing execution.

Support that moves with you

As your programme evolves, so does our support

Whether you're scaling globally, launching new initiatives, or navigating new risks, LRN ensures your programme continues to operate smoothly—with no disruption and no added burden on your team.

All the expertise you need, every step of the way.

Learn more about our Support Experts

Learn more about our Support Experts:

Rubina Parkar

VP, Client Experience

Maninder Nijran

EVP, Head of Operations

Eimear Cullinane

Global Strategic Delivery

Devendra Bhagwat

Director, Onboarding & Professional Services

LRN Support

Support that strengthens ethical performance

A full-circle support ecosystem

Our premium support offerings

Performance that sets us apart

Metric