About HP
HP Inc. is a global technology leader headquartered in Palo Alto, California, with a legacy of innovation dating back to its founding in 1939. With approximately 58,000 employees worldwide and fiscal year 2024 revenue of $53 billion, HP operates across North America, Latin America, Europe, the Middle East and Africa, and Asia-Pacific, serving consumers, small and medium-sized businesses, and large enterprises.
In an increasingly data-driven world, HP is committed to protecting personal and sensitive information across its global operations. This commitment extends beyond technology to include strong governance, risk management, and compliance practices, ensuring that everyone who represents HP understands their role in safeguarding data and maintaining trust.
The challenge
As regulatory complexity increased, HP identified the need to ensure consistent practices across regions and roles. HP needed to move beyond traditional training models and create an experience that could quickly build understanding, drive engagement, and translate policy into action.
For HP, privacy compliance is not limited to full-time employees. Contractors and contingent workers play a critical role in daily operations, often interacting with sensitive systems and data on a project basis.
This created a unique challenge: how to deliver meaningful, effective privacy education to a workforce that is both global and transient.
The solution
HP’s response was to design a privacy training program that treats compliance as a shared responsibility rather than a one-time requirement.
Working with LRN, the company developed a dual-path learning experience tailored to employees and contingent workers, while maintaining a consistent approach. The training focused on real-world applications, helping learners understand not just what requirements are, but how they show up in everyday decisions.
Interactive scenarios, storytelling, and visually engaging design elements helped bring complex topics to life. The experience focused on strengthening knowledge around key behaviors such as incident reporting and secure data handling.
Deployment was equally strategic. A phased global campaign combined broad awareness with targeted follow-ups, leveraging internal communications, leadership involvement, and data-driven tracking to maintain momentum. Early engagement was strong, with nearly half of participants completing the training shortly after launch.
To support scale and efficiency, HP refined its operational processes, improving reporting accuracy, and significantly reducing learner support issues.
Results
The program delivered measurable results at both scale and depth across HP’s global workforce. Employee completion rates reached 99.2%, surpassing internal benchmarks, while contingent worker participation improved year over year. These high levels of participation were matched by strong learning outcomes, with more than 99% of learners reporting a clear understanding of key privacy concepts.
Learner sentiment also reflected the program’s effectiveness, earning an average rating of 4.38 out of 5 and strong recommendation scores. Operationally, the experience became significantly more efficient, with learner issues declining by 89%, signaling a smoother rollout and improved usability.
Beyond these metrics, the program drove meaningful behavioral change. Employees showed an increased understanding of responsibilities towards data protection. High engagement levels with the Trust and Privacy Organization pointed to a stronger awareness application of privacy principles in everyday work.
Conclusion
HP’s privacy compliance program shows how organizations can effectively train a modern, blended workforce without sacrificing engagement or rigor. By combining tailored content, strong deployment strategy, and continuous improvement, HP created a program that not only meets regulatory expectations but also strengthens everyday decision-making.
Looking ahead, HP is continuing to refine the experience based on learner feedback, introducing more real-world scenarios, improving accessibility, and enhancing clarity across global audiences.
The result is a living program that evolves alongside the business, reinforcing a culture where privacy is understood, valued, and consistently applied across the organization.
“Customized training completion status reports provide managers with an up-to-date view of outstanding assignments, enabling them to follow up as needed to improve their team’s completion rates.”
