Your upgrade will be done in 2 weeks. This can vary depending on any potential complexities within your current set-up.  

You’ll have a dedicated upgrade manager to help configure your site, train your admins and support with launching your first campaign. There are several resources (guides, videos, webinars) to assist administrators that will be shared at the start of the upgrade. 

The upgrade from CLMS to LRN’s Catalyst platform is mandatory and must be done before the CLMS platform expires. If your upgrade is not completed prior to the expiration, you risk losing access to your site.  

In December 2022, LRN acquired Compliance Learning, and as a result all CLMS accounts are being upgraded to LRN’s Catalyst platform. The good news is you are receiving this upgrade at no cost and will now have access to LRN’s industry-leading features and capabilities! 

We’re glad you asked. You can learn more about our platform built for the needs of ethics and compliance program management— here, or reach out to your client success manager or email us at catalystupgrade@lrn.com.

Yes, there will be several differences and improvements when you upgrade. Compliance Learning courses and LRN courses have a different look and feel, more functionality, and a larger selection. In addition, the LRN Catalyst platform has products that were not available on CLMS such as Catalyst Disclosures, Catalyst Design (for editing courses), and Catalyst Reveal (for analytics and benchmarking).   

Both solutions provide key LMS functionality, including reporting. What sets the LRN Catalyst platform apart are its advanced analytics features, benchmarking, editing tools, and compliance-focused functionality such as disclosures management.  

Learn more about how your new LRN Catalyst solution compares to CLMS here. 

Yes. Our employee learning portal is available in over 70 languages. 

Yes. All LRN Catalyst sites are customized with logos. Your dedicated upgrade manager will help you with additional customizations.  

Most CL courses have an equivalent within LRN’s library. In the event that a course is not available, you will be able to continue using your current SCORM but updates will not be supported in the future.  

We encourage you to use LRN Library courses rather than Compliance Learning courses for better functionality and reporting. This ensures you will get the most up-to-date content and technology support.    

Prior to CLMS deactivation, your admins can run completion reports at any time. Your dedicated LRN upgrade manager will also provide (and store) completion reports for future reference.  

Prior to migrating to LRN, you can continue to reach out to your team of Compliance Learning support specialists via email at  support@lrn.com  or by phone in your various regions at the numbers listed below.   

US/Canada Toll-Free: +1 (877) 542-9928  

UK/EMEA Toll-Free: +44 808 164 9239  

Singapore Toll-Free: +65 800 852 8572  

Japan Toll-Free: +81-800-100-1935  

Once you’ve migrated to LRN, learners should contact their own internal training administrators. If you’re an admin, you have access to the LRN support team using the numbers and email address mentioned above. You can also raise a support ticket within the Catalyst platform.  

Each customer should send payment according to the invoice they are paying. Invoices should be paid to LRN in accordance with the instructions on the LRN invoice sent to your finance team. 

If you have questions regarding an invoice from Thomson Reuters, please reach out to them using the contact information provided on their invoice. For any questions on an invoice from LRN, please contact the below emails. 

US - lrnaccountsreceivable@lrn.com  

UK / Europe / Canada / Australia - accounts.is@lrn.com  

APAC region (Japan, Singapore, UAE, Phillipines - claccountsreceivable@lrn.com