About American Express
Founded in 1850 and headquartered in New York, New York, American Express Company provides charge and credit payment card products, and travel-related services to consumers and businesses worldwide.
American Express needed a comprehensive, modern approach to support its ethics and compliance initiatives across key functions, including Legal, HR, Diversity, Equity & Inclusion, Compliance, Risk Management, and Learning & Development. After evaluating several providers, the company selected LRN to provide a flexible, data-driven platform that could serve diverse stakeholders while supporting a strong culture of compliance.
The challenge
The company was looking to improve the effectiveness and quality of its compliance program, reduce exposure to risk, and deepen a culture of compliance across the organization. It needed training that employees would actually engage with, not just complete, along with better access to analytics and insights to understand how the program was performing. American Express also wanted a solution that could support multiple departments and deliver a consistent experience, while aligning closely with regulatory expectations.
The solution
American Express chose LRN for its mobile availability, strong customer support, bespoke course development, deep course customization, extensive course library, and robust program data and analytics. LRN’s platform enabled the company to tailor content to its needs, deploy it in a modern and accessible way, and capture detailed insights into program performance. By leveraging these capabilities, American Express was able to modernize its compliance tech stack and deliver training that was easier to access, more relevant, and better aligned with the realities of its workforce.
Results
With LRN, American Express improved the quality and effectiveness of its ethics and compliance program, increased internal awareness, and boosted learner engagement and completion rates. The organization also gained better access to compliance expertise and a stronger understanding of regulations, updates, and best practices, helping it align more closely with regulatory expectations and reduce exposure to risk.
Operationally, LRN’s platform delivered substantial efficiency gains: American Express reports that it now saves between 6 and 12 hours per week on administrative tasks, freeing teams to focus on higher-value work.
Conclusion
By partnering with LRN, American Express transformed its ethics and compliance program into a more modern, data-driven, and engaging experience for employees across multiple functions. Mobile access, customizable content, and powerful analytics have helped the company strengthen its culture of compliance, reduce risk, and streamline administration. Today, American Express not only meets regulatory expectations more effectively but also has greater confidence that its compliance training is truly effective, supporting both business goals and ethical standards at scale.
